Job Responsibilities

• Respond to customer queries in a timely & accurate way, via call, chat, email
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (e.g. testing different scenarios or impersonating users)
• Update about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Keep the record of customers and follow-up with them on a timely basis for better customer experience
• Gather customer feedback and share with managers.

Required qualifications

• Proof of Undergraduate Degree
• Experience as a Customer Support Specialist or similar CS role is plus
• Maintain a good relationship between customers and the company
• Advanced Spanish (Argentinian type) is a must / including conversational skills
• Fluent in Armenian, good knowledge of English, Korean language is a big plus
• Fast typing skills in Spanish
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Experience of working with Latin Americans.

All interested candidates are encouraged to submit a CV to  address of YSU Alumni and Career Center acc@ysu.am. and recruitment@arctx.co email addresses by mentioning "Customer Support Internship" in the subject line.

Application deadline 25.02.2022