or
Spanish-Speaking Customer Support Specialist
JOB
"ArctX" LLC is hiring Spanish-speaking customer support specialist.

Job Responsibilities

  • Respond to customer queries in a timely & accurate way, via call, chat, email
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (e.g. testing different scenarios or impersonating users)
  • Update about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Keep the record of customers and follow-up with them on a timely basis for better customer experience
  • Gather customer feedback and share with managers.

Required qualifications

  • Proof of Undergraduate Degree
  • Experience as a Customer Support Specialist or similar CS role is plus
  • Maintain a good relationship between customers and the company
  • Advanced Spanish (Argentinian type) is a must / including conversational skills
  • Fluent in Armenian, good knowledge of English, Korean language is a big plus
  • Fast typing skills in Spanish
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Experience of working with Latin Americans.

All interested candidates are encouraged to submit a CV to  address of YSU Alumni and Career Center acc@ysu.am. and recruitment@arctx.co email addresses by mentioning "Customer Support Internship" in the subject line.

Application deadline 25.02.2022

 

 

 

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THE CLOSING CEREMONY OF THE "PROMOTING YOUTH INCLUSION THROUGH EMPLOYMENT AND PARTICIPATION" PROGRAM TOOK PLACE
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Today in YSU Hall after Schuman the representatives of YSU partner company met with the university students.