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    • YSU Faculties and Educational Centers
      • Faculty of Geography and Geology
      • Faculty of Theology
      • Faculty of Oriental Studies
      • Faculty of European Languages and Communication
      • Faculty of Journalism
      • Faculty of Informatics and Applied Mathematics
      • Faculty of Law
      • Faculty of Biology
      • Faculty of Armenian Philology
      • Faculty of International Relations
      • Faculty of History
      • Institute of Physics
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      • Faculty of Economics and Management
      • Faculty of Philosophy and Psychology
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      • Faculty of Mathematics and Mechanics
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      • Center for European Studies
      • Institute of Pharmacy
      • Information Technologies Educational and Research Center
      • Chair of Civil Defense
      • Chair of Physical Education and Sports
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      • YSU STEM High School
      • YSU Ijevan Branch
    • Scientific Centers and Laboratories
      • American Studies Center
      • Center for Mathematical and Applied Research
      • Institute for Armenian Studies
      • Institute for Social and Humanitarian Studies
      • Research Center for Chemistry
      • Research Institute of Biology
      • Research Institute of Physics
      • Research Center for the Institute of Pharmacy
    • Scientific and Educational Centers
      • Observatory
      • Scientific and Educational Center for Control and Monitoring of the Quality of Medicines
      • Specialized cabinet-laboratory for the Design of Very Large Integrated Circuits (Synopsis)
      • Legal Clinic
      • Center for Applied Psychology
      • Research Center-Library of Greek Studies
      • Innovation Center for Microbial Biotechnology and Biofuels
      • Russian Center
      • Center for Russian Studies
      • Distance Learning Laboratory of Sociology
    • Column Wrapper
      • Banner
    • Administrative Divisions of YSU
      • Academic Secretary
      • Center for Doctoral Education
      • General Division
      • YSU History Museum
      • Department of Energy System Operation
      • Financial Analysis Department
      • Human Resources Department
      • Center for Admissions and Affairs with Applicants
      • Vehicle Fleet
      • Business Incubator
      • Byurakan Industrial Practice Base
      • Medical Center
      • Science Policy Department
      • Procurement Planning Department
      • Dilijan Sports and Health Center
      • YSU Archive
      • Publishing House
      • Legal Service
      • Marketing Department
      • International Cooperation Office
      • Tsaghkadzor training and production base
      • Cultural Center
      • Fire Safety Service
      • Alumni and Career Center
      • Hankavan Industrial Practice Base
      • Accounting Department
      • Center for Quality Assurance
      • Department for Special Affairs
      • Guest House
      • Student Dormitory
      • Educational-Methodological Department
      • Marie and Sarkis Izmirlian Library
      • Center for Strategic Planning
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  1. Main
  2. Faculty
  3. Faculty of Geography and Geology
  4. Service
  5. Admission

Service

Master's programme
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Duration of the educational program: 2 years
Tuition fee: 700,000 AMD

The entrance exam is conducted orally according to the entrance exam questionnaire.

ENTRANCE EXAM QUESTION LIST

  1. The meanings of the concept "Service"

  2. Service: composition and structure

  3. Theoretical concept of service

  4. Environment and needs

  5. Concepts of requirement, demand, and request

  6. Concepts of labor, goods, and services

  7. The essence of service activities

  8. Ideal and real services

  9. Service life cycle

  10. The role of service activities in socio-cultural life

  11. Lifestyle, standard of living, and quality of life

  12. Service activities as a form of meeting needs

  13. Goals of the service system and presented requirements

  14. Classification of needs

  15. Contact zone: essence, formation, stages

  16. Basic rules of service delivery

  17. Standardization in service

  18. Licensing in service

  19. Quality of services

  20. Service quality from the customers’ perspective

  21. Quality assessment

  22. Franchising in service

  23. Merchandising in service

  24. Innovations in service

  25. Household service for the population

  26. Mediation or business services

LIST OF LITERATURE

  • Avanesova G. A., Service Activity: Historical and Contemporary Practice, Entrepreneurship, Management, Moscow, 2005, 318 pages.

  • D. A. Amanzholova, V. E. Bagdasaryan, V. N. Gorlov et al., Introduction to the Specialty: History of Service: Textbook, Moscow: Alpha-M: INFRAM, 2009, 384 pages.

  • Guliyev N. A., Standardization and Certification of Services: Textbook, Moscow, 2011.

  • Karnaukhova V. K., Krakovskaya T. A., Service Activity, Moscow-Rostov-on-Don, 2006, 256 pages.

  • Kisileva T. G., Krasilnikov Yu. D., Fundamentals of Socio-Cultural Activity: Textbook, Moscow: MGUK Publishing, 2003.

  • Lebedeva A. E., Service Activity, Tomsk, 2012, 294 pages.

  • Mikhaylova V. A., Investment Design of Socio-Cultural Sphere Objects, 2004.

  • Salakhutdinov R. G., Socio-Cultural Creativity as an Effective Means of Forming a Cultural Environment, 2004.

  • Udaltseva M. V., Naumova E. V., Servicology. Man and His Needs: Textbook, Moscow, 2011.

  • Romanovich Zh. A., Kalachev S. L., Service Activity, Moscow, 2006, 284 pages.

Contact emails:

Yerevan State University, Faculty of Geography and Geology — ashxarh@ysu.am
Head of Educational Program, Associate Professor T. Sargsyan — tigran.sargsyan@ysu.am

 

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